Terms and Conditions
GENERAL TERMS
• Prices are subject to change based on demand.
• I reserve the right to reject any order that I do not feel comfortable creating for any reason.
PAYMENT
• Currency accepted is in UK pounds and can be paid through PayPal.
• Commissions can be paid either 100% upfront or split 50% upfront and 50% after approval.
• Do not send me any payment before I have agreed to your commission and have issued an invoice requesting payment.
PROCESS AND DELIVERY
• I will notify you when I have started on your commission therefore, you lose the rights to a refund as indicated below.
• The time it takes to finish your commission varies from 1 week to 3 months depending on factors such as health, the complexity of the commissioned piece, other work and holiday seasons.
• If anything comes up that will slow the progress of the initially estimated delivery time I will let you know ASAP.
• Once the piece is finished you will receive the image so I can check you are happy with the outcome or discuss any changes as necessary.
• Displayed items, such as Wreaths, animal felties etc, I reserve the right to change items such as foliage, rocks, driftwood and other, as such displays are subject to availability of product and artistic licence.
REVISIONS
• If you wish for me to change something in the artwork you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly rate.
COPYRIGHT / USAGE POLICY
I, Diana Runniff (the artist), claim the rights to the produced art, not the buyer. Therefore I am allowed to use the copyrighted artwork to:
• Promote myself with it everywhere
• Display it everywhere to my liking (website, social media, etc.)
• Post it wherever I want
The buyer is allowed to:
• Use the commissioned piece for personal use unless agreed otherwise (you can upload it on all your social media profiles, forums, etc.)
• Print the artwork and claim the character(s) as their own, but not the artwork itself.
The following is considered copyright infringement:
• Reproducing/using the copyrighted artwork commercially - means making money off it in any way.
• Claiming the artwork as your own
• Removing my signature from the artwork
• Altering the artwork without my consent
• I reserve the full rights to the image and it's use/distribution unless otherwise agreed upon (rights to the image for your own non-personal use may be purchased at any time).
CUSTOMER SATISFACTION
• I will do everything I can to make my customers happy!
• If you have a problem with anything in regards to the commissioned piece please tell me right away so we can find a solution together.
• I am willing to change some of my terms for you if you ask before I start on your commission. If you, e.g., do not want me to post your art anywhere, we can discuss this.
REFUND / CANCELLATION POLICY
• The buyer is not allowed a refund once I have started working on the commission.
• If for any reason I am unable to start your commission you will receive a full refund.
• If you cancel your order before I started it, you can get a full refund.
• If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
• If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.
If the buyer breaks any of the points stated above they will lose all the beforementioned rights to the artwork commissioned by me, Diana Runniff (the artist), and I will have the right to profit further from the commissioned artwork in any way I see fit. If you have a problem with any of these statements, they may be changed if discussed with me prior to paying your commissioned piece.
By purchasing a commission from me (the artist) you agree to be purchasing my services only. If you have a problem with any of the below conditions, they may be changed if discussed with me prior to paying for your commissioned piece.
Please read the terms carefully:
I, Diana Runniff:
• I reserve the right to cancel and refund the order at any time for any reason.
• I retain all copyrights over the commissioned artwork.
• I will NOT claim the intellectual property (IP) of the commissioned artwork.
• I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.
You (the customer/commissioner):
• You may upload the commissioned artwork on any website and social channels.
• You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)
• You may NOT alter the commissioned artwork without my (the artist's) consent.
• You retain the rights to the intellectual property (IP).
• You may NOT use the commissioned artwork for commercial purposes. The license to the commissioned artwork may be purchased at any point - contact me for info.